Terms & Conditions

These Terms govern your use of Pipelyn’s websites, web and mobile applications, the service-provider workspace, the property marketplace, and related services (collectively, the “Services”). Additional product-specific or order terms may apply and, together with these Terms and the Privacy Policy, form the entire agreement between you and Pipelyn.

If you do not agree to these Terms, do not access or use the Services.

The following defined terms are used throughout these Terms. Where a term is capitalized but not defined here, it has the meaning given elsewhere in these Terms or in the Privacy Policy.

You must be at least 18 years old and legally able to form a binding contract to use the Services. By registering, you represent and warrant that you meet these requirements.

You agree to provide accurate, current, and complete information during registration and to keep your account information up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account.

If you add Authorized Users to your account, you are responsible for their compliance with these Terms and for the accuracy of any Content they submit through the Services. You must promptly notify Pipelyn of any unauthorized use of your account or any other breach of security.

Pipelyn provides cloud-based software for property operations, including lease management, maintenance coordination, tenant communication, service-provider coordination, document storage, and related workflows.

Subject to these Terms, Pipelyn grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business or personal property-management purposes.

Pipelyn may add, modify, or discontinue features or functionality of the Services at any time. We will make commercially reasonable efforts to notify you of material changes but do not guarantee uninterrupted, error-free operation.

Certain features may display data sourced from public agencies or third-party databases. Such data is provided “as is” without independent verification, and Pipelyn makes no representation as to its accuracy, completeness, or timeliness.

By creating an account you consent, pursuant to the federal Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.), to receive all notices, disclosures, agreements, invoices, receipts, and other communications from Pipelyn electronically—via email, in-app notification, SMS, or by posting to your dashboard. This consent covers every transaction and relationship you have with Pipelyn, including but not limited to account notices, billing statements, lease-related alerts, maintenance updates, and legal disclosures.

Hardware & software you need

To receive and retain electronic communications you need: a device with internet access and a current web browser (Chrome, Safari, Firefox, or Edge — latest two major versions), a valid email address on file, and sufficient storage or a printer to keep copies for your records. For SMS notifications, you need a mobile device capable of receiving text messages.

Withdrawing consent

You may withdraw your E-SIGN consent at any time by emailing legal@pipelyn.com with the subject line “Withdraw E-SIGN Consent.” Withdrawal will be processed within ten (10) business days. Because the Services are delivered digitally, withdrawing consent may result in the suspension or termination of your account. Withdrawal does not affect the legal validity of any electronic communication you received before the withdrawal took effect.

Pipelyn uses Twilio to deliver transactional and operational text messages to the mobile number you provide. By providing your phone number and opting in, you consent to receive automated text messages from Pipelyn. Your consent is not a condition of any purchase.

• Program:Pipelyn Alerts — maintenance updates, lease reminders, payment confirmations, inspection notices, vendor dispatch alerts, and account security codes.
• Frequency: Message frequency varies based on your account activity. Expect up to 25 messages per month during active periods.
• Cost: Message and data rates may apply depending on your mobile carrier plan. Pipelyn does not charge for SMS delivery.
• Opt-out: Reply STOP to any message to unsubscribe from non-essential texts. Certain transactional messages (e.g., security codes) cannot be opted out of while your account remains active. You may also manage SMS preferences in your account settings.
• Delivery: Pipelyn and carriers are not liable for delayed or undelivered messages. Delivery depends on carrier availability and device compatibility.

For full details, see our standalone SMS & Messaging Terms. Your phone number is used as described in our Privacy Policy.

You agree not to use the Services to:

• Violate any applicable law, regulation, or third-party right, including fair-housing, anti-discrimination, privacy, and anti-spam laws.
• Upload or transmit viruses, malware, or any code designed to disrupt, damage, or limit the functionality of the Services or any connected system.
• Attempt to gain unauthorized access to other accounts, Pipelyn’s infrastructure, or any data you are not authorized to view or modify.
• Scrape, crawl, or use automated means to extract data from the Services beyond what is permitted by your subscription or a written agreement with Pipelyn.
• Send unsolicited messages, spam, or marketing communications through the platform, including misuse of the SMS or notification features to contact individuals who have not consented.

Pipelyn may investigate violations and, at its sole discretion, suspend or terminate accounts that breach this section. For the full policy, see our Acceptable Use Policy.

The Pipelyn marketplace is a neutral platform that connects property owners and managers with service providers. Pipelyn is not a party to any agreement between a property owner and a service provider, and does not employ, endorse, guarantee, or insure any service provider listed on the marketplace.

• Service providers are responsible for the accuracy of their profiles, qualifications, licensing, insurance, and the quality of work they perform.
• Property owners are responsible for vetting service providers, defining scopes of work, and ensuring compliance with local licensing and permitting requirements.
• Disputes between owners and service providers must be resolved directly between the parties. Pipelyn may, but is not obligated to, facilitate communication or provide transaction records upon request.
• Ratings and reviews must be honest, factual, and based on genuine interactions. Pipelyn reserves the right to remove content that violates these Terms or appears fraudulent.

Certain features of the Services require a paid subscription. Fees, billing cycles, and included features are described on the Pipelyn pricing page or in your order form.

Subscriptions renew automatically at the end of each billing cycle unless you cancel before the renewal date. You authorize Pipelyn to charge your payment method on file for all recurring fees.

All fees are non-refundable except as expressly stated in these Terms or required by applicable law. Pipelyn may change pricing with at least thirty (30) days’ prior notice; continued use after the effective date constitutes acceptance of the new pricing.

You are responsible for all applicable taxes, duties, and government-imposed fees associated with your use of the Services, excluding taxes based on Pipelyn’s net income. If payment is not received within fifteen (15) days of the due date, Pipelyn may suspend access to the Services and charge a late fee of 1.5% per month (or the maximum rate permitted by law, whichever is lower) on the outstanding balance.

Pipelyn and its licensors own all right, title, and interest in the Services, including all software, designs, trademarks, trade names, logos, and documentation. Nothing in these Terms transfers any ownership rights to you.

You retain all ownership rights in your Content. By uploading or submitting Content to the Services, you grant Pipelyn a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, and display your Content solely as necessary to operate, maintain, and improve the Services and to provide support. This license ends when you delete your Content or close your account, except for copies retained in backups or as required by law.

The Services may integrate with or contain links to third-party websites, applications, or services (e.g., payment processors, mapping providers, communication platforms). These integrations are provided for convenience and are governed by the third party’s own terms and privacy policies.

Pipelyn does not control, endorse, or assume responsibility for any third-party service. Your use of third-party services is at your own risk, and Pipelyn shall not be liable for any loss or damage arising from such use.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. PIPELYN EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

PIPELYN DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PIPELYN DOES NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY CONTENT, DATA, OR INFORMATION OBTAINED THROUGH THE SERVICES, INCLUDING PUBLIC-AGENCY DATA, MARKETPLACE LISTINGS, OR SERVICE-PROVIDER PROFILES.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. In such cases, the disclaimers apply to the fullest extent permitted by applicable law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PIPELYN AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF PIPELYN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL PIPELYN’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO PIPELYN DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

Some jurisdictions do not allow limitations on incidental or consequential damages, so some of the above limitations may not apply to you. In such cases, liability is limited to the fullest extent permitted by applicable law.

You agree to indemnify, defend, and hold harmless Pipelyn, Inc., its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

• Your Content or the Content submitted by your Authorized Users.
• Your use or misuse of the Services.
• Your violation of these Terms or any applicable law or regulation.
• Your sending or authorizing the sending of text messages, emails, or other communications through the Services to individuals who have not provided valid consent.

You may stop using the Services at any time by canceling your subscription and closing your account through your account settings or by contacting support. Cancellation takes effect at the end of your current billing cycle; no prorated refunds are issued for partial periods.

Pipelyn may suspend or terminate your access to the Services immediately, without prior notice, if we reasonably believe you have breached these Terms, engaged in fraudulent or illegal activity, or pose a risk to the security or integrity of the Services or other users.

Upon termination, your right to use the Services ceases immediately. Sections that by their nature should survive termination will survive, including but not limited to: Definitions, Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Disputes, and any accrued payment obligations.

These Terms and any dispute arising out of or related to them or the Services shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict-of-laws principles. Any litigation not subject to arbitration shall be brought exclusively in the state or federal courts located in New York County, New York, and you consent to personal jurisdiction in those courts.

Pipelyn may update these Terms from time to time. When we make material changes, we will notify you by email, in-app notification, or by posting a prominent notice on the Services at least fifteen (15) days before the changes take effect.

Your continued use of the Services after the updated Terms become effective constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services and close your account before the effective date.

Non-material changes (e.g., correcting typos, updating contact information) may be made without advance notice. The “Last updated” date at the top of this page reflects the most recent revision.

If you have questions about these Terms or need to send a legal notice, please reach out using the channels below.

These Terms are provided for informational purposes and do not constitute legal advice. You should consult a qualified attorney for advice regarding your specific situation.